Lemilook Support
Help with your account, generations, purchases and privacy requests.
Quick answers.
Why was my photo rejected?
For the best result, use a clear person photo with good lighting and a visible body, and a garment image showing one primary clothing item. Accessories, multiple people, heavy obstruction or unsupported content may cause validation to fail.
Why does the generated result differ from the real garment?
Lemilook creates an AI visualization, not an exact sizing simulation. Fabric, fit, colors and details may differ. Always consult the retailer’s measurements and return policy before buying.
My purchase completed but try-ons were not added. What should I do?
Restart the app while signed into the same Lemilook and store accounts. If the balance is still missing, email support with the product, date and store order reference. Do not send payment-card details.
Do purchased try-ons expire?
Current one-time try-on packages do not expire while your account and the Service remain available. They are non-transferable and have no cash value.
How can I delete my photos and account?
Use the deletion action inside the app when available, or submit the secure request form at lemilook.com/delete-account.
How quickly will support respond?
We aim to review support and privacy requests within a few business days. Verified account deletion is normally completed within 30 days unless applicable law requires a different period.