If you still have access to the app, deleting the account from Profile is the fastest option. The web form below is an alternative required for users who cannot access the app.
What will be deleted
After we verify your request, deletion normally includes:
- your Lemilook account profile;
- authentication sessions and refresh tokens;
- saved person and garment photos associated with try-ons;
- generated looks and try-on history;
- unused try-on balance;
- account-linked preferences and identifiers.
Deletion is permanent. Generated images you previously downloaded or shared outside Lemilook cannot be deleted from another person’s device or an external service.
Information we may retain
We may retain the minimum records required for payment reconciliation, tax and accounting, fraud prevention, security, dispute handling and legal compliance. Deletion-request records may be kept to demonstrate that the request was completed. Such records are restricted and are not used to provide new try-ons or advertising.
We aim to complete verified requests within 30 days. Data in encrypted backups may remain for a limited additional period until the backups are overwritten.
Submit a deletion request
Use the email address associated with your Lemilook account. We may contact you to verify ownership. Do not send your password, purchase token or payment-card details.
If the form is unavailable, email lemiguide@gmail.com from the address associated with your account.