1. App-store purchases
Mobile purchases are billed and processed by the store through which you purchased them. Refund eligibility, timelines and payment reversal are governed by applicable law and that store’s policies.
Google Play
For Android purchases, use Google Play’s refund request process or your Google Play order history.
Apple App Store
For iOS purchases, submit a request through Apple’s Report a Problem service.
Lemilook cannot directly reverse a charge controlled by Google or Apple, but we can investigate fulfillment and provide transaction information where appropriate.
2. Failed or missing fulfillment
If the store shows a completed purchase but your balance was not updated, restart the app while signed into the same Lemilook and store accounts. The app will attempt to detect outstanding purchases.
If the balance is still missing, contact lemiguide@gmail.com with the purchase date, product and store order reference. Never send a full card number or account password.
3. Used and unused try-ons
Submitting a valid generation consumes one try-on according to the rules shown in the app. Failed jobs may be refunded automatically where the failure qualifies. Promotional bonus try-ons have no separate cash value.
Deleting an account also deletes access to unused try-ons. Account deletion is not itself a refund request. Mandatory consumer rights remain unaffected.
4. Unauthorized purchases
Report suspected unauthorized purchases to Google Play or Apple immediately and secure your store and Lemilook accounts. We may assist with investigating account activity.
5. Contact
Billing support: lemiguide@gmail.com. Include only the minimum information needed to locate the transaction.